999 Online Privacy Policy — Our commitment to protecting your information

999 online is a trusted online betting platform in Bangladesh. We believe that every user's personal information is invaluable, and protecting it is our foremost responsibility. This Privacy Policy explains what information 999 online collects about you, how that information is used, and the measures we take to safeguard your privacy.

This policy applies to the following:

• While using the 999 online website and mobile application
• During registration, login, or account management
• At the time of any deposit, withdrawal, or financial transaction
• When contacting our customer support
• When participating in promotions or bonus offers

If you do not agree to this privacy policy, please discontinue use of 999 online's services. For any questions, feel free to contact us directly.

999 online collects only the information that is strictly necessary. We never ask for excessive or irrelevant data. Below is a breakdown of the three main categories of information we collect:

999 online uses your information only for specific, legitimate purposes. We never use your data in ways you are unaware of or have not consented to.

• Account Management: To manage your registration, login, password recovery, and account security.
• Service Delivery: To properly manage betting, gaming, deposit, and withdrawal services.
• Identity Verification (KYC): To meet legal obligations and protect minors.
• Fraud Prevention: To detect unusual activity and protect your account and funds.
• Customer Support: To handle your complaints, questions, and support requests.
• Personalisation: To suggest games, bonuses, and offers tailored to your preferences.
• Marketing Communications: To inform you about promotions and offers (you can opt out at any time).
• Legal Compliance: To meet regulatory requirements and comply with legal obligations.
• Service improvement: To further improve platform performance and enhance the user experience.

999 online never sells your personal information. However, in certain situations, data may be shared with third parties to ensure the platform operates smoothly:

• Payment providers: Solely to process transactions via Mobile Pay, Nagad, Rocket, or other approved payment gateways.
• Technology partners: Software or cloud service providers required to operate the platform. They are not permitted to use your data without our authorization.
• Law Enforcement: Information may be disclosed to government authorities pursuant to a court order or valid legal process.
• Anti-Money Laundering: Sharing information with regulatory authorities may be mandatory to prevent financial crimes.
• Business transfers: In the event of a merger or acquisition, data may be transferred to the new entity, with the same privacy standards maintained.

999 online does not retain your data longer than necessary. Retention periods are determined by the type and purpose of the data:

• Account Information: For the duration of your active account and a minimum of 5 years after closure (to meet legal obligations).
• Financial transaction records: For up to 7 years to meet financial audit and regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Customer support conversations: Up to 3 years.
• Cookie and browsing data: Up to 12 months.
• Marketing preferences: Updated immediately upon opt-out.

Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

999 online uses cookies and similar technologies on its website to enhance your browsing experience. We use three types of cookies:

• Essential Cookies: Required to maintain login sessions, security tokens, and core platform functionality. The site cannot operate properly without these.
• Analytics Cookies: To understand which pages users spend the most time on and which features are used most. This data is statistical and not personally identifiable.
• Functional Cookies: To remember your language preference, display settings, and other personal preferences.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

As a 999 online user, you have important rights over your personal data. We respect and uphold each of these rights:

999 online employs the highest industry-standard technical and organizational measures to protect your data:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Regular security testing is conducted by independent third-party experts.
• Restricted Access: Only authorized personnel can access your data, and only when necessary.
• Data Backup: Regular encrypted backups are maintained to prevent data loss.

999 online strictly refrains from providing services to anyone under 18. Our platform is designed exclusively for adults.

• Age verification is mandatory at the time of registration.
• Age is verified through government-issued ID during the KYC process.
• Any account identified as belonging to a minor will be closed immediately.
• No data is collected from minors, and any such data collected inadvertently will be deleted.

If you believe your child is using our platform, please contact us at support@999online.app. We will act promptly.

999 online may update this privacy policy from time to time. Reasons for changes may include:

• Compliance with new laws or regulatory guidelines
• Launch of new services or features
• Security enhancements
• Based on user feedback and suggestions

For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of our services after any changes constitutes acceptance of the updated policy.

For any questions, complaints, or requests regarding our privacy policy, please get in touch with us:

• Email: support@999online.app
• Live Chat: Click the chat icon at the bottom right of the website
• Response Time: Typically within 24–48 hours

Our dedicated privacy team will respond to your request within a maximum of 30 business days from receipt.